What Doesn't Kill You Makes You Stranger

Kaiser Permanente for the Epic Fail September 20, 2016

I need to vent for a second. I have Kaiser Permanente health insurance. I pay every month for my freakin’ Kaiser Permanente insurance. Lots of dollar for this damned insurance!

All I needed was refills on some nose spray and my inhaler. Both prescriptions I have had mailed to me out of state while traveling for shows before. First, the doctor sent the refills to the local pharmacy instead of the online app. Fine, a mistake anyone could make if they didn’t read my email to them closely enough. So, I have to call in to the phone line and ask to have them mailed.

Then they tell me that they changed the policy and can no longer mail out of state…cause this wouldn’t have been an important thing to know a few weeks ago? I registered for this insurance specifically because they would mail prescriptions out of state! Gah!

So then they tell me – and this is after talking to seven people, two of whom transferred me to get rid of me, and keep in mind I was on the phone for more than an hour – that I can have my prescription sent to any Walmart. I’ll pay out of pocket, but they’ll reimburse me.

Thank God I have learned enough not to trust anyone at their word when hundreds of dollars are on the line. (more…)


Too Much Adulting October 21, 2015

Adulting is hard. You have to do things, like work and feed yourself, and pay bills. It’s a lot of responsibility. And having things or people not do what they’re supposed to do makes adulting so much harder.

Like when you’re supposed to meet someone for a meeting, and they don’t show up. Or when you send someone an important email, and they just don’t answer. When your car breaks down during tech week when you literally have no hours to take it in.

Or my recent favorite when you need a new laptop with only a few days’ notice so you go to the store and pick out the perfect one. Only they don’t have it in stock, so you have to have it shipped to you. You pay thirty extra dollars to have the computer in three days only to receive an email stating that the computer would arrive three weeks later…..

Please insert livid rage face. (more…)


Grace under Fire February 24, 2014

I think that, generally speaking, I am fairly calm under pressure. Maybe not graceful, maybe not sweet or nice, but calm. I may freak out if you tell me I’m on my own for lunch, but have the car breakdown in the middle of the night on a cross country trip, and I’ve got it under control. And I have the best example. (more…)


When Customer Service Fails, Tweet About It February 5, 2014

The following is the full body of an email that I sent to my health insurance company Monday. Please enjoy:
I tweeted earlier from @lbexaggeration about a customer service issue. All I want is a coherent response as to why I have two bills for nearly the same service with a $400 dollar difference in how much I owe. I had the blood drawn at the same doctor. Why do I owe so much this time? The only answers I got either made no sense mathematically (80% of $643 is $514.40, not $443.73) or had nothing to do with my plan. And the number the woman said I should owe wasn’t even the amount on my bill! I asked to speak to a supervisor, and at first she said I should hold, then fifteen minutes later, I was told I would have to be called back because the information wasn’t available. When I questioned her as to why the information she had been looking at wasn’t available anymore, she said it wasn’t the information she couldn’t find, she just hadn’t located a supervisor. She said someone would call back within the half hour. When they called an hour late, I didn’t answer my phone in time. I was not left a voice mail, so I tried to call the number back, which gave me to a person who sent me on an endless chase through the press one press two loop of doom. I hung up and tried again, begging not to be transferred or placed on hold again… I’ve been on hold for another half an hour.
For entertainment purposes, this will be posted on my blog Wednesday at Feel free to drop by. I might even approve your comment. And it will probably be posted on Facebook, too. If I’m going to suffer, my friends should at least get a laugh out of it.
Please forgive the haikus I plan on tweeting later about the Humana loop of doom.
Yours forever in the hold pattern,
Megan Orlowski-Russell